SHIPPING POLICY

1. Delivery Areas

We ship our products to the following areas:

• France
• Belgium
• Luxembourg

2. Processing Times

Orders are prepared and shipped within 2 to 3 business days after the order has been confirmed.

3. Shipping Carrier

Deliveries are handled by:

Mondial Relay

Either directly to your home or to a parcel pickup point.

The delivery pickup point will be the closest available location to the address provided at the time of ordering.

4. Delivery Times

Once the order has been shipped, delivery times are generally:

• 4 business days

These timeframes are estimates only and may vary depending on the carrier or exceptional circumstances.

5. Shipping Costs

Shipping costs are calculated based on the total weight of the order and are displayed at checkout.

For orders over €100, delivery to a pickup point or home delivery is free of charge.

6. Return Address

In the event of a return (in accordance with the return policy), products must be sent to the following address:

13 Chemin de Reboulène
30350 Lézan
France

7. Delays and Delivery Issues

In the event of a delay or delivery issue, customers are invited to contact:

Email: support@tourboisetchat.fr